If you’re buying new phone service, you may be questioning what Vonage reviews are all about. The company begun in 2001 with its HQ in Edison, New Jersey. They have also extended into Canada since 2004, with offices in Mississauga, Ontario. Although it is not approved by the Bbb, Vonage offers closed an overall total of 112 grievances through the BETTER BUSINESS BUREAU over the past 12 months and 415 in the last three years. Here are some Vonage reviews for more information.
The Vonage Contact Centre supports omnichannel communication, in order to connect with customers in the methods they prefer. This may also check client details in Salesforce and forward the decision to the appropriate agent. Vonage as well integrates solid AI and reporting features that maintain call quality high. Additionally , a pre-installed AI enables you to transcribe telephone calls and even transcribe them. Vonage offers the two contact centre services and pricing, so you can choose which one is best for your company.
Overall, Vonage reviews are generally positive. Vonage employees give the company a 4. zero rating out of five, which can be 3% greater than the industry average. The company promises to reply to issues within https://online-company.net/ 48 hours. However , many employees have got reported that Vonage’s customer support representatives tend not to respond to their complaints. Many Vonage personnel have complained about the company’s culture, as well as the interview method. They suggest that Vonage improves these elements within the company’s product.